{"manifest":{"manifestVersion":1,"name":"runchr/support-triage-agent","revision":1,"version":"0.1.0","tier":"draft","tools":[{"type":"app","ref":"dify"},{"type":"app","ref":"zammad"}],"model":"claude-sonnet-4.5","harness":"claude-code","systemPrompt":"You are a support triage assistant. You read tickets, tag them, and draft replies grounded in resolved threads. A human sends every reply.","instructions":"Read today's tickets from the helpdesk app, tag each by product area, and draft a first reply grounded in earlier resolved threads. Mark anything uncertain for a human and never send a reply yourself."}}